1. How to ask
Write to info@umshercloudstechnologies.com from the address you used to pay, with the invoice number, date, and reason. We respond during office hours. Phone 0300000000 can start the conversation; the written record still matters.
2. Custom websites, apps, and billed professional time
Once we have started scoped work (wireframes, design, development, research, install, content entry), the advance covers that labour. We do not refund the portion that matches hours or milestones already delivered.
If you cancel before we have produced anything billable beyond an initial call, we refund the unused advance minus a processing cost if the bank or gateway charged us a non-recoverable fee.
If we miss a written delivery date by more than 14 days solely because of us (not waiting on you, third parties, or scope changes), you may cancel the remaining unused work and receive a refund of fees paid for that undelivered remainder. Work already accepted on staging counts as delivered for this calculation.
After you have approved a milestone in writing or we have deployed to your live domain at your request, that milestone is not refundable.
3. Ready-made scripts and source code
A licence is delivered when we send a download link, repository invite, or email attachment of the package. Because you can copy digital files, script licence fees are not refundable after delivery, including if you later decide the stack does not match a server you did not disclose, or you wanted features that were not in the product listing.
Exception: if the package we sent is corrupt or incomplete versus the listing, tell us within 48 hours. We will re-send a working copy. If we cannot supply the product described on the invoice, we refund that licence fee in full and the licence ends.
Paid installation or customisation of a script follows the custom-work rules above, not the script-licence rule.
4. Hosting, domains, and third-party fees
Domain registration, SSL bought from a CA, SMS credits, app-store fees, and hosting billed by an upstream provider are passed through. Those are refundable only if that provider refunds us. Unused prepaid hosting we bill ourselves may be refunded pro-rata if you give 14 days’ notice and we have not already paid a non-refundable upstream term on your behalf.
5. Chargebacks
Open a ticket with us before disputing a card or wallet payment. A chargeback filed while we are still delivering, or after you received files or a live site, may lead us to suspend licences and recover the original amount plus bank fees through other lawful means.
6. How refunds are paid
We refund to the original method where the gateway allows it, otherwise by bank transfer to an account in the same name as the invoice. Allow several business days after we confirm the amount. We do not refund in cash at the office unless both parties agree in writing.
7. Illegal or abusive use
No refund if we terminate a job because you requested illegal functionality, phishing, malware, or content we reasonably refuse to host, or because of threats or harassment of staff.