1. Who we are
UMSHER CLOUDS TECHNOLOGIES (“we”, “us”) operates from F-7/3, Diamond Mall, Gulberg Green, Islamabad. Contact: 0300000000, info@umshercloudstechnologies.com.
By paying an advance, signing a quote, or downloading a script package we supplied, you accept these terms. If a signed statement of work conflicts with this page, the signed document controls for that job only.
2. Quotes and scope
A quote is an offer for a defined scope: pages, features, licence type, number of revision rounds, and a delivery method. Work outside that list is a change request and is billed separately. Verbal “can you also…” items are not in scope until we confirm them in writing (email is enough).
Quotes expire 14 days after issue unless the quote says otherwise. Prices are in Pakistani rupees unless stated. Government taxes, domain registrar fees, app-store fees, SMS gateways, and third-party SaaS subscriptions are extra unless the quote lists them as included.
3. Client duties
You supply brand files, copy, product photos, legal pages you want published, hosting access, and timely answers. Delays on your side pause the calendar. We may treat a project as on hold after 21 days of no reply and restart it subject to availability and a revised quote.
You confirm you have the right to use logos, photos, and text you send us. You indemnify us against claims that arise from client-supplied content.
4. Payments
Custom websites and software: typically 50% advance to start, remainder before we point DNS to production or hand over final files. Scripts: full payment before we send the download or repository access, unless the invoice splits licence and paid install.
Work does not start until the advance clears. Unpaid balances after 7 days of the due date may pause hosting we control, staging URLs, and remaining deliverables. Chargebacks filed without first writing to us are a material breach; we may revoke licence access for the disputed product.
5. Websites and custom software
Until the final invoice is paid, we retain title to the custom code and design we produced. After payment in full, you receive a licence to use that custom work for your business. Third-party themes, plugins, fonts, stock, and APIs remain under their own licences; we pass those through, we do not sell them as ours.
Revision rounds listed in the quote cover reasonable adjustments to what was already specified. A new page, a new payment gateway, or a redesigned information architecture is new work.
Browser support: current Chrome, Edge, Firefox, and Safari on common desktop and mobile widths, unless the quote names older browsers. We are not responsible for bugs caused by plugins or themes you install after handover.
6. Ready-made scripts
A single-site licence lets you run one production instance for one organisation. An extended licence (if offered on the invoice) covers multiple sites you own or client work you resell, as written on that invoice. You may not resell, share, or publish the source as a competing product, nor remove copyright notices we include in the package unless the invoice says you may white-label.
Scripts are sold as-is for the stack listed (for example PHP and MySQL versions named in the install notes). We do not warrant that a script will pass a future framework upgrade without paid work. Demo data, placeholder keys, and sample logos in the package must be replaced before you go live.
7. Hosting, domains, and third parties
If we register a domain or rent a server in your name, you own that account once you have paid the registrar or host. If we host on infrastructure billed to us, service continues only while your hosting invoice is current. We are not the domain registry, Google, Meta, Apple, or a bank; their downtime, policy bans, and fee changes are outside our control.
8. Confidentiality and data
We keep client credentials and unpublished content confidential and use them only to perform the job. You must rotate passwords we used after handover. Our handling of personal data is described in the Privacy Policy.
9. Warranties and liability
We warrant that we will perform the scoped work with reasonable care. We do not warrant uninterrupted uptime, absence of all bugs, or particular search rankings, sales figures, or app-store approval. Except for death or personal injury caused by our negligence, or fraud, our total liability for a job is capped at the fees you paid us for that job in the preceding three months. We are not liable for indirect loss, lost profits, or data loss where you declined a backup option we offered in writing.
10. Termination
Either party may end a custom project in writing. You remain liable for work already done and non-cancellable third-party costs. Unused advance after deducting that work may be handled under the Refund Policy. We may terminate immediately for abusive conduct, illegal requested features, or non-payment.
11. Law
These terms are governed by the laws of Pakistan. Courts in Islamabad have exclusive jurisdiction, without limiting either party’s right to seek interim relief elsewhere.